Denise Washington serves as Branch Office Manager for the NID-HCA Louisiana – Washington Branch, providing HUD-approved housing counseling and education services to individuals and families throughout New Orleans, Orleans Parish, and surrounding communities. Under her leadership, the branch focuses on empowering clients through financial literacy, housing education, and disaster preparedness - helping individuals and families build resilience and achieve long-term housing stability.

The Louisiana Branch offers comprehensive counseling and education services designed to support renters, first-time homebuyers, and homeowners, with a strong emphasis on pre-purchase education, financial readiness, and disaster recovery support - ensuring clients are prepared for both opportunities and challenges in their housing journey.

What We Offer

Under Branch Manager Denise Washington, clients have access to:

1-on-1 Counseling Services

• Financial literacy and financial readiness counseling

• Pre-purchase counseling for prospective and first-time homebuyers

• Guidance on housing options, affordability, and homeownership preparation

• Support related to disaster recovery and housing stabilization

Group Workshops & Education Programs

• Pre-purchase homebuyer education courses

• Financial literacy and housing readiness workshops

• Disaster preparedness and disaster recovery education - helping residents navigate emergencies and rebuild with confidence

• Fair Housing education and tenant awareness sessions

• Community-focused training initiatives, including HBCU-related education and scholarship awareness

This blend of individualized counseling and group-based education reflects NID-HCA’s mission to empower individuals and families with the knowledge, tools, and support needed to achieve stable housing, recover from hardship, and build long-term success.